5th January 2021 - FAQ
Is the Garden Centre open?
Yes, we are open with normal opening hours. Government regulations class Garden Centres as essential retail providing essential goods & services.
What COVID19 measures do we have in place?
We have social distancing measures for the safety of our customers & staff including: a one-way system, wider aisles, hand sanitiser stations, barriers & perspex screens.
Are there any restrictions in operation?
Government national restrictions mean you must only visit the Garden Centre with members of your own household.
Due to the new variant of Coronavirus & being placed in National Lockdown, we ask that no more than 2 people from a single household enter at once.
We ask all parents to not bring your children. The 2 people INCLUDES any babies & pre-school children (who must also be in a baby carrier, push chair or trolley). School aged children will not be allowed in.
As part of our safe distancing measures we are not allowing dogs in the Garden Centre currently, only Guide & Assistance dogs are permitted to enter.
Do I need to wear a face covering when visiting the Garden Centre?
Government advice from 24th July is that face coverings / masks must be worn in shops. Face coverings must not be removed whilst shopping around the Garden Centre. Refusal to wear a face covering whilst shopping may result denial of entry. We understand this may be a regulation that some people will not like but we must comply with the law and all do our bit to help control the spread. Please be respectful to our staff if you are asked to wear a mask, or asked why you might not be wearing one - they are only doing their job.
Is the Oasis Restaurant open?
Update: Wednesday 30th December - As per Government restrictions & guidelines the Oasis Restaurant remains closed.
Are toilet facilities available?
No, our toilet facilities are now closed. The toilets will re-open when our Restaurant opens again.
Are dogs still welcome in the Garden Centre?
As part of our safe distancing measures we are not allowing dogs to enter the Garden Centre currently except Guide & Assistance dogs.
Can you deliver locally?
Yes, we have a vast range of products available online which can be delivered in the local area. Shop online today.
Do you have Click & Collect available?
Yes - new for 2021! Click & Collect is here. Order online & collect from store. Find out more...
Are the concessions open?
We will update this page as we are informed:
Pets Corner & The Ability Shop - awaiting update 5th Jan 21'.
Edinburgh Woollen Mill - update 30th Dec - Closed.
29th May 2020 - Garden Centre News
Waterside Garden Centre is now open. We have strict social distancing measures in place for the safety of our customers & staff - including a one-way system, wider aisles, hand sanitiser stations, barriers & perspex screens.
We cannot allow dogs currently except guide dogs & service dogs. We are only accepting card payments and will not accept cash payments. We cannot allow you to enter the Garden Centre under any circumstances if you are coughing or sneezing.
Please be aware at busy times we may need to ask you to queue outside and may limit entry numbers to the Garden Centre. We ask only four people per household enters the Garden Centre. We have fewer checkouts open to ensure correct distancing at the tills.
Please do not enter the Garden Centre unless you are prepared to abide by our strict social distancing rules.
As always you can order from our huge garden range online for local delivery, or via phone on 01778 560000.
Please note ‘Click & Collect’ is not available currently. We will be following the strictest hygiene guidance and offering local delivery only.
We very much appreciate your continued support at this time.
The Waterside Team
25th May 2020 - Waterside Aquatics News
Waterside Aquatics Update.
If you would like to buy pond or aquarium fish please pre-order beforehand to prevent browsing.
Please give our aquatics team a call on 01778 560 000 (option 3) to pick your collection time (between 10am - 4pm. Minimum of 30 minutes in advance.)
Whilst on the phone our team will be able to let you know what fish we have available at the moment and answer any aquatic questions you might have.
We very much appreciate your continued support at this time.
The Waterside Aquatics Team
10th January 2020
Adam Frost is an award-winning gardening celebrity who is passionate about all things gardening and Waterside were honoured to have Adam join us for an evening to talk to us about his gardening passion and journey back in October 2019.
The money raised from the event was to be donated to Don't Lose Hope charity, who offer therapeutic and emotional support to members of our community and is staffed by volunteers and trained professionals. The event was extremely popular after we sold out of our VIP tickets within just 24 hours of them officially going on sale.
"We do everything we can to give back to our beloved community and it’s a privilege to be able to spotlight such an important charity.
"But none of this would have been possible without Adam very generously offering his time.” Said Matt, Planteria Manager.
The night was held in our Oasis Restaurant where Adam, wife Selina and 50 other VIPs enjoyed a delicious 3 course meal prepared by our fantastic restaurant team. There was also a raffle that every ticket holder was entered into for FREE, prizes were donated by some of our generous suppliers. Offering the chance to win a range of high-ticket items. Shoppers were also able to shop late with 10% off the entire store!
“We’re honoured to be hosting this event, to raise awareness for such a wonderful charity and as part of our ongoing mission, give back to the local gardening community.
"We try to offer an inspiring space for recreation to encourage gardeners to share their knowledge, skills and ideas with the community,” said Emma, Oasis Restaurant Supervisor.
Since the event - a cheque for £4000.00 was presented to Nicola from Don’t Lose Hope on the 10th January 2020.
Waterside Garden Centre… Big enough for choice, small enough to care.