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WATERSIDE GARDEN CENTRE
NEWS & EVENTS
Coronavirus (COVID-19) Update
1st October 2020 - FAQ
What COVID19 measures do we have in place?
We have social distancing measures for the safety of our customers & staff including: a one-way system, wider aisles, hand sanitiser stations, barriers & perspex screens.
Are there any restrictions in operation?
Entrance is limited to 4 persons per car.
Children must be strictly under close adult supervision at all times & not left unattended. A parent or guardian may bring a baby or young child if the baby/child is in a baby carrier, push chair or trolley.
As part of our safe distancing measures we are not allowing dogs in the Garden Centre currently, only Guide & Assistance dogs are permitted to enter.
Do I need to wear a face covering when visiting the Garden Centre?
Government advice from 24th July is that face coverings / masks must be worn in shops. Face coverings must not be removed whilst shopping around the Garden Centre. Refusal to wear a face covering whilst shopping may result denial of entry. We understand this may be a regulation that some people will not like but we must comply with the law and all do our bit to help control the spread. Please be respectful to our staff if you are asked to wear a mask, or asked why you might not be wearing one - they are only doing their job.
Is the Oasis Restaurant open?
Yes the Oasis Restaurant opened on the 6th July. We have a reduced menu in operation & COVID measures in place – please see the Oasis Restaurant page for more information.
Are toilet facilities available?
Our toilet facilities are open; however you must leave Track & Trace contact details.
Are dogs still welcome in the Garden Centre?
As part of our safe distancing measures we are not allowing dogs to enter the Garden Centre currently except Guide & Assistance dogs.
Can you deliver locally?
Yes, we have a vast range of products available online which can be delivered in the local area. Shop online today.
3rd July 2020 - Oasis Restaurant News
The Oasis Restaurant is open from Monday 6th July.
Please note that due to Coronavirus safety we have a number of precautions & changes from our usual service in place.
These changes have been made to ensure the Oasis Restaurant is Covid safe. Many of our changes you will have already seen implemented throughout our Garden Centre.
Please bear with us while we operate with less staff than usual & whilst we get used to the new 'normal'.
Our changes are to keep everyone safe and they include a 1-way system, card payments only (no cash), hand sanitiser on entrance & exit with social distancing. We will be requesting contact information - name & number on entrance to help Track & Trace should they need to contact you. There will also be less seating & tables, signage to direct & enforce regulations, table service & limited entry. Outdoor seating will be available.
These regulations have been put in place to keep our customers and our staff safe. We ask that if you or anyone you have close contact with has had any coronavirus symptoms recently that you do not enter the Oasis Restaurant.
Please note that currently there is no children's menu available.
For more information, opening times or to view our current menu please visit the Oasis Restaurant page.
We look forward to welcoming you back to the Oasis Restaurant.
The Waterside Team
29th May 2020 - Garden Centre News
Waterside Garden Centre is now open. We have strict social distancing measures in place for the safety of our customers & staff - including a one-way system, wider aisles, hand sanitiser stations, barriers & perspex screens.
We cannot allow dogs currently except guide dogs & service dogs. We are only accepting card payments and will not accept cash payments. We cannot allow you to enter the Garden Centre under any circumstances if you are coughing or sneezing.
Please be aware at busy times we may need to ask you to queue outside and may limit entry numbers to the Garden Centre. We ask only four people per car enters the Garden Centre. We have fewer checkouts open to ensure correct distancing at the tills.
Please do not enter the Garden Centre unless you are prepared to abide by our strict social distancing rules.
As always you can order from our huge garden range online for local delivery, or via phone on 01778 560000.
Please note ‘Click & Collect’ is not available currently. We will be following the strictest hygiene guidance and offering local delivery only.
We very much appreciate your continued support at this time.
The Waterside Team
25th May 2020 - Waterside Aquatics News
Waterside Aquatics Update.
If you would like to buy pond or aquarium fish please pre-order beforehand to prevent browsing.
Please give our aquatics team a call on 01778 560 000 (option 3) to pick your collection time (between 10am - 4pm. Minimum of 30 minutes in advance.)
Whilst on the phone our team will be able to let you know what fish we have available at the moment and answer any aquatic questions you might have.
We very much appreciate your continued support at this time.
The Waterside Aquatics Team
Waterside Garden Centre & Adam Frost Event raises £4000 for Charity
10th January 2020
Adam Frost is an award-winning gardening celebrity who is passionate about all things gardening and Waterside were honoured to have Adam join us for an evening to talk to us about his gardening passion and journey back in October 2019.
The money raised from the event was to be donated to Don't Lose Hope charity, who offer therapeutic and emotional support to members of our community and is staffed by volunteers and trained professionals. The event was extremely popular after we sold out of our VIP tickets within just 24 hours of them officially going on sale.
"We do everything we can to give back to our beloved community and it’s a privilege to be able to spotlight such an important charity.
"But none of this would have been possible without Adam very generously offering his time.” Said Matt, Planteria Manager.
The night was held in our Oasis Restaurant where Adam, wife Selina and 50 other VIPs enjoyed a delicious 3 course meal prepared by our fantastic restaurant team. There was also a raffle that every ticket holder was entered into for FREE, prizes were donated by some of our generous suppliers. Offering the chance to win a range of high-ticket items. Shoppers were also able to shop late with 10% off the entire store!
“We’re honoured to be hosting this event, to raise awareness for such a wonderful charity and as part of our ongoing mission, give back to the local gardening community.
"We try to offer an inspiring space for recreation to encourage gardeners to share their knowledge, skills and ideas with the community,” said Emma, Oasis Restaurant Supervisor.
Since the event - a cheque for £4000.00 was presented to Nicola from Don’t Lose Hope on the 10th January 2020.
Waterside Garden Centre… Big enough for choice, small enough to care.
