WATERSIDE GARDEN CENTRE

NEWS & EVENTS

Coronavirus (COVID-19) Update

29th May 2020

Waterside Garden Centre is now open. We have strict social distancing measures in place for the safety of our customers & staff - including a one-way system, wider aisles, hand sanitiser stations, barriers & perspex screens.

We do ask at this time that you do not bring children and we cannot allow dogs currently except guide dogs & service dogs. We are only accepting card payments and will not accept cash payments. Our toilet facilities are also currently closed. We cannot allow you to enter the Garden Centre under any circumstances if you are coughing or sneezing. If you are over 70 and following government guidelines please consider whether your visit is advisable.

Please be aware at busy times we may need to ask you to queue outside and may limit entry numbers to the Garden Centre. We ask only two people per car enters the Garden Centre. We have fewer checkouts open to ensure correct distancing at the tills. The Oasis Restaurant will remain closed until further notice.

Please do not enter the Garden Centre unless you are prepared to abide by our strict social distancing rules.

As always you can order from our huge garden range online for local delivery, or via phone on 01778 560000.

Please note ‘Click & Collect’ is not available currently. We will be following the strictest hygiene guidance and offering local delivery only.

We very much appreciate your continued support at this time.
The Waterside Team


25th May 2020

Waterside Aquatics Update.
If you would like to buy pond or aquarium fish please pre-order beforehand to prevent browsing.

Please give our aquatics team a call on 01778 560 000 (option 3) to pick your collection time (between 10am - 4pm. Minimum of 30 minutes in advance.)
Whilst on the phone our team will be able to let you know what fish we have available at the moment and answer any aquatic questions you might have.

We very much appreciate your continued support at this time.
The Waterside Aquatics Team


12th May 2020

Whilst we recognise the government initiative to open Garden Centres and welcome it. We will be enforcing social distancing and are in the process of gradual re-opening and widening aisles. We have strict social distancing measures in place for the safety of our customers & staff - including a one-way system, hand sanitiser stations, barriers & perspex screens.

We do ask at this time that you do not bring children and we cannot allow dogs currently except guide dogs & service dogs. We are only accepting card payments and will not accept cash payments. Please do not enter the Garden Centre unless you are prepared to abide by our strict social distancing rules.

Please be aware at busy times we may need to ask you to queue outside and may limit entry numbers to the Garden Centre. We may ask only one person per car enters the Garden Centre. We have fewer checkouts open to ensure correct distancing at the tills. The Oasis Restaurant will remain closed until further notice.

As always you can order from our huge garden range online for local delivery, or via phone on 01778 560000.

Please note ‘Click & Collect’ is not available currently. We will be following the strictest hygiene guidance and offering local delivery only.

We very much appreciate your continued support at this time.
The Waterside Team


18th April 2020

King Street Butchery, The Food Hall, Waterside Aquatics & Pets Corner are open as of 18/4/20 with strict social distancing regulations in place for the safety of our customers & staff.

We are open for essential shopping ONLY.
The Garden Centre is NOT OPEN for browsing.

Essential shopping includes fruit & veg plants. If you buy veg seeds you can buy compost & tools to plant them accordingly. You can buy products that are associated with the growing of these food products.

We have strict social distancing regulations in place for the safety of our customers & staff. Please do not enter the garden centre unless you are prepared to abide by our strict social distancing rules.

We ask only 1 person per car enters our centre, please do not bring children. We also cannot allow dogs to enter at this time. There will be a strict one way system to follow. We are also ONLY accepting card payments.
We must insist that you follow these regulations at all times.

You can still order garden essentials online or via phone on 01778 560000.

For online & phone orders please note ‘Click & Collect’ IS NOT available. We will be following the strictest hygiene guidance and offering LOCAL DELIVERY ONLY.

We very much appreciate your continued support at this difficult time.
The Waterside Team


13th April 2020

Thank you for your support during this unprecedented time. We are currently experiencing an extremely high volume of online orders.
We are currently not accepting phone calls in order to allow us to catch up & deliver outstanding orders.

We are only offering local delivery at this time and current delivery times are between 2 - 5 days.

We may not be able to respond to every request for a delivery estimate - please bear with us at this time. There is a very small team working around the clock to fulfill orders as quickly as possible.

Best wishes
The Waterside Team


8th April 2020

Thank you for your support during this unprecedented time. We are currently experiencing an extremely high volume of telephone calls & online orders.
We are now only taking phone orders between 10am - 12pm & 2pm - 4pm.

We are only offering local delivery at this time and current delivery times are between 2 - 5 days.

We may not be able to respond to every request for a delivery estimate - please bear with us at this time. There is a very small team working around the clock to fulfill orders as quickly as possible.

Best wishes
The Waterside Team


24th March 2020

You'll be aware of the government's announcement yesterday that we must all stay at home for all but essential matters. This followed the decision we took to close yesterday morning aimed at protecting the health and well being of our customers and staff.

Nothing is more important than that!

We are still permitted to take orders over the phone and on our website and we will be doing so following the strictest hygiene guidance.
Please do start to place orders...and please maintain a huge amount of patience with us as we switch to this way of working!

Your support has been incredible and we genuinely think gardening will play a really important role in safe, outdoor fresh air and activity over the coming weeks.

Please note that 'Click & Collect' is NOT available online - we are offering local delivery ONLY.

Best wishes
The Waterside Team


23rd March 2020

We are a family run business, so we see the importance of protecting our staff and our customers. We hope you support these decisions during this incredibly uncertain and difficult time.

We have taken the difficult decision to close for at least 3 days while we decide how we can trade in a way that is safe for our customers and staff.

We are seriously concerned for the health and well-being of everyone as a minority of people are not responding to the government calls for social distancing in a responsible way.

The response from the vast majority of customers has been fantastic and we very much appreciate it at this difficult time.

If you know what you want or need, we encourage phone calls to take orders on 01778 560 000 or you can order a range of our products online.
The Waterside Team


21st March 2020

Our thoughts go out to everyone affected by this awful situation we are currently going through, a situation that no one could really prepare for.

Our priority is the health and wellbeing of our customers and our staff here at Waterside. We would like to reassure you that we are taking all the necessary measures to continue operating as ‘normal’ whilst taking some extra precautions to our cleaning routines. You have our word that we’re adhering to the highest standards of health and hygiene as always and are closely following guidance from the UK Government and the World Health Organisation to minimise the impact to public health.

We are currently open as normal across the garden centre, however the Oasis Restaurant is closed and we will only be offering a takeaway service. This includes all hot drinks and cakes.

Online:
This year we took on the HUGE task of re-vamping our online site, this included fixing background issues and improving customer experience. We understand that more and more customers are opting to shop online. Should you need or wish to shop online we have a good selection of products available including compost, tomato planters, weed killer, fertilisers, feeds and moss control. Our web team are working around the clock to get more items available for you.

Phone:
Alternatively, please feel free to call us on 01778 560 000 and we can manually take orders over the phone for local delivery.

Delivery:
If you do experience some delays in delivery or response times, please be patient and allow a little longer than you would do normally.

Oasis Restaurant:
We must comply with the government and following on from last nights press conference held by the Prime Minister, we must restrict our restaurant.
Until further notice the Oasis Restaurant is closed. We are only able to offer a takeaway service. This includes all hot drinks, and cakes.
We have also made the decision to close the play park until further notice and ask that you respect this choice.

Throughout the Centre we have always had hand sanitizer pumps available to customers and staff, staff have been encouraged to use these more often in light of the situation.

We would like to thank you for your support and ask that you continue to support us. Please stay safe and positive during these difficult times.

The Team at Waterside Garden Centre.

Waterside Garden Centre & Adam Frost Event raises £4000 for Charity

10th January 2020

Adam Frost is an award-winning gardening celebrity who is passionate about all things gardening and Waterside were honoured to have Adam join us for an evening to talk to us about his gardening passion and journey back in October 2019.

The money raised from the event was to be donated to Don't Lose Hope charity, who offer therapeutic and emotional support to members of our community and is staffed by volunteers and trained professionals. The event was extremely popular after we sold out of our VIP tickets within just 24 hours of them officially going on sale.

"We do everything we can to give back to our beloved community and it’s a privilege to be able to spotlight such an important charity.

"But none of this would have been possible without Adam very generously offering his time.” Said Matt, Planteria Manager.

The night was held in our Oasis Restaurant where Adam, wife Selina and 50 other VIPs enjoyed a delicious 3 course meal prepared by our fantastic restaurant team. There was also a raffle that every ticket holder was entered into for FREE, prizes were donated by some of our generous suppliers. Offering the chance to win a range of high-ticket items. Shoppers were also able to shop late with 10% off the entire store!

“We’re honoured to be hosting this event, to raise awareness for such a wonderful charity and as part of our ongoing mission, give back to the local gardening community.

"We try to offer an inspiring space for recreation to encourage gardeners to share their knowledge, skills and ideas with the community,” said Emma, Oasis Restaurant Supervisor.

Since the event - a cheque for £4000.00 was presented to Nicola from Don’t Lose Hope on the 10th January 2020.

Waterside Garden Centre… Big enough for choice, small enough to care.

Don't Lose Hope Cheque
Waterside presents cheque to Nicola (centre) of Don't Lose Hope