Please be aware that stated website delivery charges apply to ONLINE ORDERS ONLY and not to purchases made at our Garden Centre.

We are dedicated to your total shopping satisfaction. For any enquiries about an order, a delivery, or comments about our website service please email us at info@watersidegardencentre.co.uk or call 01778 560000 and quote your order number (if applicable).

Our full delivery policy can be found below as well as our delivery terms & conditions at the base of the page.

Please note that we do not deliver to destinations outside of the United Kingdom.

  • Click & Collect
  • Delivery - Standard
  • Delivery - Express
  • Delivery - Furniture
  • Delivery - Free
Delivery Terms & Conditions
  • While every effort is made to deliver extra large purchases such as garden furniture, indoor furniture and bulk bags within 10 working days, it may take longer.
  • If delivery is likely to exceed this estimate, we will contact you within 2 days of the order being placed.
  • Dates for delivery are estimates only and are not guaranteed.
  • Details of delivery including any costs are set out on the shopping basket and checkout pages.
  • We are not responsible for delays outside of our control.
  • If delivery of the goods is delayed by an event outside our control we will contact you as soon as possible, however we will not be liable for delays in arrival of goods.
  • If substantial delays are expected you may contact us to cancel the order and receive a refund.
  • If nobody is available to accept the goods at the delivery address provided, a card will be left for you to re-arrange delivery (Monday to Friday ONLY). If you do not re-arrange delivery within the time specified by the courier, further costs may apply. The goods will be your responsibility from the time we deliver, or first attempt to deliver the goods to the delivery address given on your order.
  • Information given on your order is used to address delivery of the goods therefore it is your responsibility to ensure all details including contact telephone numbers are correct when placing your order.
  • Certain orders may be dispatched directly from our suppliers or from various locations, this may lead to more than one delivery to complete your order.
  • Please note that orders placed on a Friday may not be processed until the following Monday and that orders placed on a Friday before a Bank Holiday may not be processed until the next working day.
  • Delivery estimates for orders placed after 2pm are calculated from the next working day onwards and not from the day that the order was placed.