Please be aware that stated website Returns & Refunds apply to ONLINE ORDERS ONLY and not to purchases made at our Garden Centre.

Returns Procedure

If you change your mind…

At Waterside Garden Centre we want you to be able to buy with confidence. However, should you wish to return your purchases*, we are happy to offer a full refund** or exchange within 28 days provided there is proof of purchase and it is in a resaleable condition (This return policy is an online exclusive, any items purchased in store are under a 14 day return policy). An exchange or credit note will be offered on sale items.

We are unable to offer a refund, exchange or credit note on certain products for hygiene and safety reasons. This does not affect your statutory rights.

Phone us on 01778 560000 or email, within the 28 day period to proceed with the process. If you would like to return your item to Waterside Garden Centre, please ensure that you take your delivery paperwork with you to help the store quickly process your refund.

* The cost of which would be the customers’ responsibility ** Not including delivery

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