Please be aware that stated website Returns & Refunds apply to ONLINE ORDERS ONLY and not to purchases made at our Garden Centre.

Returns Procedure

If you change your mind…

At Waterside Garden Centre we want you to be able to buy with confidence. However, should you wish to return your purchases*, we are happy to offer a full refund** or exchange within 28 days provided there is proof of purchase and it is in a resaleable condition including any original packaging where applicable (This return policy is an online exclusive, any items purchased in store are under a 14 day return policy). An exchange or credit note will be offered on sale items.

We are unable to offer a refund, exchange or credit note on certain products for hygiene and safety reasons. This does not affect your statutory rights.

Phone us on 01778 560000 or email, within the 28 day period to proceed with the process. If you would like to return your item to Waterside Garden Centre, please ensure that you take your delivery paperwork with you to help the store quickly process your refund.

* The cost of which would be the customers’ responsibility ** Not including delivery

Plant Guarantee

We offer a 5 Year Guarantee on all our hardy plants from the date of purchase.

We pride ourselves on the excellent quality of our garden plants. If after receiving reasonable care & watering one of our hardy plants dies within 5 years of purchase, we will happily replace or credit it for you. This is dependent on proof of purchase with a valid receipt along with the return of the plant in question.
Please note: Extreme climatic conditions may invalidate this guarantee & it excludes all seasonal plants such as house plants, bedding plants that are known to be short lived & tender nursery stock.