- Coach Seating. Seat numbers are usually allocated in order of booking but two front seats are held for ‘Registered Disabled’ passengers. We reserve the right to alter seating arrangements where necessary and please note that you may not smoke whilst on board. All passengers must wear a seat belt where one is available.
- Coach Tickets. You will need to give your ticket to the driver when you board. Admission tickets for shows, concerts, etc. will normally be given to you by the driver during the journey.
- Child fares usually apply from age 3 to age 16, but age limits vary on some tours. We do not allow children under 16 to travel without an adult. Children under 3 can usually travel free if they do not require a seat on the coach.
- Parking/Meeting Friends. Ample Parking is available at Waterside Garden Centre
- Departure Times. During your journey, your driver will give instructions regarding the time of departure from each stop. Please make sure you note these details carefully as the driver will have to leave without you if you are late, to avoid inconvenience to the other passengers. In this event, the firm will not be liable for any costs you incur. Please ensure we have a mobile number when you book or board so the driver can contact you to avoid problems.
- Travelling Abroad. Passports will be required for any excursions to Europe and we advise non EC citizens to check with the appropriate Embassies regarding any additional visa requirements. Due to weight restrictions, there will be limits to the amount of goods you can bring home and our drivers will advise you of these limits on the date of travel. Passengers are recommended to be in possession of a European Health Insurance Card. We reserve the right to change the method of cross Channel travel at any time.
- Your Health. We recommend you consult your doctor before undertaking a coach journey of more than 3 hours if you have ever had DVT or pulmonary embolism; a family history of clotting conditions; an inherited tendency to clot; cancer, or treatment for cancer in the past; undergone major surgery in the last 3 months; had hip or knee replacement within the last 3 months; ever suffered from a stroke, heart or lung disease.
- Pets. We do not allow any animals to be carried on our coaches other than guide and hearing dogs.
- If you need to cancel your booking, you will need to telephone first and you must then return your ticket(s) to us for any refund due. Cancellations can only be accepted during office hours and charges are determined from the time that the Firm receives written notification of the cancellation. We charge a fee to cover administration and other costs and the following scale of charges will apply:
| Up to 48 hours before departure: | 20% of total paid |
| Less than 48 hours before departure: | 50% of total paid |
| Less than 24 hours before departure: | No refund |
- Please note that no refund will be given for any meal, theatre ticket, admission charges etc, which are included in the ticket price and are not recoverable by us. On most tours, if your cancellation is made more than four weeks before departure, you may be able to change your booking to another day tour on payment of a transfer fee of £1.50pp. You are also welcome to pass your ticket to a friend but it is a good idea to let us know of the change.
- We reserve the right to withdraw an excursion due to lack of support. This rarely happens and cancellation would not usually be made later than two weeks before departure. In such cases your fare would be refunded in full and this would be the limit of our liability.
- All special offers are subject to the firm’s rules and conditions that are currently in force and all day excursions are operated subject to our standard terms and conditions of carriage, a copy of which is available from our office. We must reserve the right to pass on any increases in costs that are outside our control, e.g., VAT.
- It is always our intention to operate an excursion in accordance with the published itinerary but we must reserve the right to cancel or amend any excursion, should circumstances make this necessary, either prior to or during an outing. We cannot accept liability for changes made necessary by events or actions by persons beyond our control.
- All arrangements made for meals, visits, theatre, etc., and for the use of road vehicles, trains, or any other means of conveyance operated by persons or bodies other than ourselves, are made by us as agents for and on behalf of our passengers and on the express conditions that we will not be responsible for any loss, damage, injury, delays or inconvenience caused to or sustained by passengers other than by the negligence of the Firm and its employees who are under the direct control of the Firm. Any terms and conditions imposed by such other contractors through the Firm shall be binding on the passengers as if they had directly contracted such services.
- Special Care For The Disabled. Some excursions involve long journeys and lengthy walking and some visitor attractions may have steps and no lifts. We always make a special effort to help disabled customers to travel on our tours and if you tell us about your disability when you book, it will help us to help you. Our drivers will be happy to provide general assistance to passengers but will not be expected to provide assistance that extends to the bodily lifting and carrying of any passengers, nor to act as carers for customers during the tour. Two front seats are reserved for a Registered Disabled passenger and their companion on each tour. We are happy to transport wheelchairs and scooters, at your own risk, and we cannot be held responsible for any damage to them but, due to Health & Safety legislation, you must be able to load and unload, assemble and dismantle your own scooters (into no more than five pieces) and each piece must weigh less than 40 lbs.
- In order to comply with Health & Safety Regulations, any customer proposing to board the coach with items other than normal hand luggage or suitcases, must obtain authorisation from the Firm at the time of booking. We reserve the right to refuse permission to board if we consider a passenger has any items or equipment that will be detrimental to the health and safety of our staff and/or other customers. Our drivers are not permitted to take any action that may put their health, safety, welfare or the legal requirements for a break in duty at risk.
- Mobile phones. If you must use a mobile whilst on the coach then please keep your conversation as quiet and as brief as possible to avoid distracting your driver and to minimise any disturbance to other passengers.
- Complaints. If you have a complaint during a tour, please inform our driver in the first instance and he/she will do his/her best to assist you. If you wish to make further representation on your return, please write to us within 21 days after the date of travel. We regret we cannot deal with any complaints received later than this time.
